I just got my phone back from Huawei with a brand new screen. I called Jul 20th to support to get the ball rolling, sent it out shortly thereafter to Texas, and I just got it back today. So about 3 weeks to get a phone screen replaced and a cost of $163.46 for the repair and $18 for shipping UPS to them (181.46 total). Much cheaper than the going through Asurion who wanted to give me a different device and the deductible was about the same. Overall, I’m happy with Huawei and their support, it was easy to call and talk immediately with people who handled my claim quickly and professionally. For comparison Asurion put me on hold for 30 or so minutes and I just gave up.